My Notes on “The Complete Idiots Guide to Consulting” by Robert Bascal:
Why do people hire consultants?
- Fresh viewpoint
- Lack of in-house expertise
- Completely lost
- Expert credibility
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My Notes on “Getting Everything You Can Out Of All You’ve Got” by Jay Abraham:
Only 3 Ways to increase income:
- Increase the number of clients
- Increase the size of the sale per client
- Increase the number of times that client buys from you
Difference between a customer and a client
- A customer is someone who purchases something. A client is someone under our protection. So when a client wants to buy a bicycle for his son, what he really wants to spend precious time with his son to teach him to ride a bike, so its in his best interests if I sell him the best bike in the store that won’t crumple if he bumps into a tree. I am a trusted advisor, so he’ll be back next year to get bikes for the whole family.
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My Notes on “12: The Elements of Great Managing” by Rodd Wagner and James K. Harter:
1. I know what is expected of me at work
Like a Jazz band or the team on an aircraft carrier, or a NBA basketball team. More than knowing their tasks, they have been working as a team for so long, they can anticipate moves and have contingency plans. I know the tasks to complete but more importantly, how my role fits in with everyone else.
2. I have the materials and equipment I need to do my work right
Be open to other peoples suggestions about how they could do a better job. Eg the special gloves at the fibreglass factory. Small refinements add up over time. And mean a lot to the employee – they feel listened to and cared about and they reward the company with loyalty and pitching in when needed. Bad idea: Not allocating people their space, having fluid desk arrangements Continue reading “12: The Elements of Great Managing by Rodd Wagner and James K. Harter”