How To Handle Negative Reviews About Your Business

Have you ever looked up your own business online and found a negative review somewhere?

Maybe you own a restaurant and you’ve just found a negative review on a restaurant directory written by someone who was grumpy that night and they have lashed out at you?

Maybe you own a motel and you’ve just found a negative review on a motel directory written by someone who expected a 5 star experience when you sign clearly says 3 star and now they a complaining loudly?

You wish they had come to you first so you’d have the chance to put things right before they flamed you in public like that, right?

Well, for whatever reason, they didn’t. And now there is a negative comment out there poisoning your online reputation and scaring away potential customers.

It is a frightening experience for a business owner.

Did you know that there is a way to turn negative reviews left online by disappointed customers, into a positive force that is 10 times more powerful?

All you have to do is follow this guide:

Step #1: Don’t Make Excuses Continue reading “How To Handle Negative Reviews About Your Business”

The Art of the Start by Guy Kawasaki

My notes on “The Art of the Start” by Guy Kawasaki

Complete This Sentence

  • If your organisation never existed, the world would be worse off because…

Take Notes To Impress

When you are doing a pitch to an investor and they speak, take notes. The visible act of taking notes says: