Help employees become more of who they already are. Treat each person differently. Make employees close friends. Accept that you can’t change people, all you can do is facilitate. Continue reading “First, Break All The Rules by Marcus Buckingham”
1. I know what is expected of me at work
Like a Jazz band or the team on an aircraft carrier, or a NBA basketball team. More than knowing their tasks, they have been working as a team for so long, they can anticipate moves and have contingency plans. I know the tasks to complete but more importantly, how my role fits in with everyone else.
2. I have the materials and equipment I need to do my work right
Be open to other peoples suggestions about how they could do a better job. Eg the special gloves at the fibreglass factory. Small refinements add up over time. And mean a lot to the employee – they feel listened to and cared about and they reward the company with loyalty and pitching in when needed. Bad idea: Not allocating people their space, having fluid desk arrangements Continue reading “12: The Elements of Great Managing by Rodd Wagner and James K. Harter”